Thank you, we have received your complaint.
You will receive a confirmation within 2 working days and a substantive response within 14 days.
Not satisfied? Let us know and we'll fix it.
How do I submit a complaint?
Use the form below, or email roel@superdupe.nl. Include your order number and what went wrong. For a damaged product, photos help; you can send them after our reply.
What do we do?
Within 2 working days you receive a confirmation.
Within 14 days you receive a substantive response. If a complaint needs more time, we will let you know within those 14 days when you can expect a more detailed answer.
Within 14 days you receive a substantive response. If a complaint needs more time, we will let you know within those 14 days when you can expect a more detailed answer.
Can't we work it out together?
First give us 4 weeks to resolve the complaint together. If that still doesn't work, it becomes a dispute and you can submit it to the competent court. Dutch law applies to our agreements.
Or use the form
SuperDupe, Pastoor Sickingstraat 83, 5614 HV Eindhoven. KvK 91788927.